Fundraising FAQ

Frequently Asked Questions


Answers

How can I fundraise with Equal Exchange?
When you fundraise with Equal Exchange, you join hundreds of communities raising money for their groups by offering outstanding coffee, tea, cocoa, chocolate, olive oil and handcrafted gifts to their communities — all while supporting small-scale farmers and artisans around the world.
You'll earn 38-48% profits with our face-to-face catalog ordering. Reach friends and family outside your community with online ordering and earn 25% profits. Earn the most by doing both! Get everyone involved and the sky is the limit for your profits.
With catalog fundraising, we'll ship one bulk order to you, with guaranteed delivery within 10 business days. Plus, shipping is free over $135! And there's no risk — you buy only what you sell.
Short on time?
No problem! Your group can raise money by selling organic and Fair Trade candy bars that come in a handy and convenient carrying case.
Planning a table sale?
Receive wholesale pricing by creating an account for your organization on our web store, or by requesting a wholesale catalog.
What kind of profit margin does Equal Exchange offer?
You'll earn 38-48% profits with our face-to-face catalog ordering. Reach friends and family outside your community with online ordering and earn 25% profits. Earn the most by doing both! Get everyone involved and the sky is the limit for your profits.
The profit margin for online sales is a flat 25% (excluding shipping).
For event and table sales, you choose the retail prices and your profit margin!
How much do the fundraising catalogs cost?
Catalogs and posters are free!

Need a few more? Call or email our friendly Customer Service team at 774-776-7366 or communityorders@equalexchange.coop.
Can I receive samples to share with my group?
You may purchase variety packs on our web store to share with your group and promote your fundraiser, or order them at a discount on your Catalog Agreement.
Do you offer promotional materials to help our group sell?
Yes! Find helpful tips and resources for your entire fundraiser on our Tools page.
How long do you recommend orders to be collected?
We recommend running your catalog fundraiser for three weeks total. Three weeks is long enough to for each participant to have time to collect orders from friends and family, and short enough that they don't forget about it. To account for those folks who wait until the last minute, we recommend setting a deadline two weeks after distributing catalogs. Then, extend the deadline to the third week — you'll be glad to receive those late orders!
Online Fundraising stores will remain open for the fall (September – December) or spring (January – May). To extend your online fundraiser, please send an email to communityorders@equalexchange.coop.
Can we fundraise year-round?
Yes! To receive more catalogs or to extend your online store, please send an email to communityorders@equalexchange.coop.
Please note that shipping chocolate when temperatures are 70 degrees or more may incur extra shipping fees.
I have a small group or am an individual. Can I still do this fundraiser?
Yes — we are happy to accommodate small groups and individuals. When everyone is motivated to participate, small groups can be very successful!

Ordering

I didn't order enough catalogs. Can I order more?
Yes! E-mail us at CommunityOrders@equalexchange.coop and let us know how many you need. We will ship them right away.
We did the fundraiser last year. How do we receive new catalogs?
Welcome back! To get started again, click here.
Is there a minimum order?
There is no minimum order. Shipping is free with orders above $135.
How do we promote our Online Fundraiser?
Promote your online fundraising store to fundraising participants, friends, and family by sharing the unique URL via e-mail, online newsletters, and Facebook. Encourage participants to send this link to friends and family across the country.
Will Equal Exchange pack each student's order separately?
We ship your catalog order in bulk with paper shopping bags to help you sort and distribute products. This is the fastest and least expensive way!
We can pack your order by participant upon request. Click here to view fees and instructions for orders pre-packed by participant.
What is the turn-around time between placing our order & receiving it?
You will receive your order within 10 business days. If you request that we pre-pack your master order by participant, you will receive your order within 15 business days.
How much does shipping cost?
Continental US (Organizations)
Order Total Shipping Charge
$0 - $44.99 $7.95
$45 - $89.99 $9.95
$90 - $134.99 $12.95
Above $135 Free
Alaska & Hawaii (All Customers)
Order Total Shipping Charge
$0 - $44.99 $10
$45 - $89.99 $20
$90 - $134.99 $30
Above $135 Add $5 for every $45 increment above $135
Can we order other Equal Exchange products besides those listed in the catalog?
Yes! Your community may order any Equal Exchange product via your online fundraising store.
Planning a table sale? Receive wholesale pricing by creating an account for your organization on our web store, or by requesting a wholesale catalog.
Can we order Ten Thousand Villages products for an event sale?
Yes! Ten Thousand Villages items are now available through Equal Exchange's wholesale web store. Receive wholesale pricing by creating an account for your organization on our web store.
If you would like to hold an event sale with a wide variety of Ten Thousand Villages products, you may contact Ten Thousand Villages directly: 877-883-8341 or go to www.tenthousandvillages.com/get-involved/.
We've collected all our orders. Can we place our final order by e-mail or phone?
Attach your master order form to an email and send it to communityorders@equalexchange.coop. If you must place your order via phone, please call before 4PM EST Monday-Friday. Be ready to provide item totals and item codes.
When do we receive our profits?
With a catalog fundraiser, you receive profits as you go! At the end of your catalog sale, your group sends payment to Equal Exchange for the wholesale cost of the products only. You keep the difference between the wholesale cost and the prices listed in the catalog.
With online fundraising, Equal Exchange sends a monthly check to your organization for 25% of online sales made during the selling period (Fall: September – December or Spring: January – May.) If profits are lower than $25 in a month, profits carry over to the next month until they reach $25 or until the end of the selling period.

Food Facts

Are the chocolate bars without nuts processed in the same facility as those with nuts?
Most of our 100g (3.5 oz) chocolate bars are made in Switzerland and are made in a facility and on equipment that also processes hazelnuts and almonds. There are no peanuts present in the facility, but because of the severity of peanut allergies and the risk of cross-contamination before ingredients arrive at our facility, they are listed on the allergen statement. It reads: "May contain milk, peanuts, hazelnuts, almonds & coconut."
Our 100g (3.5 oz) Raspberry, Coconut and Ecuador bars are made in the U.S. and are made in a facility and on equipment that also processes hazelnuts and cashews. The allergen statement on those bars reads: "May contain milk, hazelnuts, cashews & coconut."
Our candy bars are made in Peru and are made in a facility and on equipment that also processes peanuts, almonds, hazelnuts, macadamia nuts, cashews and pistachios. The allergen statement reads: "May contain traces of peanuts, almonds, hazelnuts, macadamia nuts, cashews, pistachios and wheat."
Do you have a Kosher-only fundraiser?
Currently we do not offer a Kosher-only fundraiser — but most of our products are certified Kosher.

Misc

Is Equal Exchange Fundraising an environmentally friendly fundraiser?
Yes! Equal Exchange Fundraising offers organic & Fair Trade foods and gifts and is an environmentally-friendly alternative to conventional fundraisers.
Organic farming practices ensure no chemicals or pesticides are used in the production of most Equal Exchange products — which protects the farmers, the surrounding environment, birds and other wildlife, as well as the people who enjoy these products. Most Equal Exchange coffee is shade-grown.
Fair Trade principles also encourage sustainable farming practices so that farmers are able to remain on their land and enjoy productive harvests. Additionally, many of our farmer partners are involved in reforestation efforts, diversification projects and other environmentally-focused projects within their communities.
Do you have lesson plans for teachers about Fair Trade or chocolate co-operatives?
Yes, our curriculum for grades 4 – 9, Win Win Solutions: An Introduction to Fair Trade and Cooperative Economics, is available online to download one unit at a time.
Where do Equal Exchange's profits go?

The ‘Short Answer’:

For every $1.00 Equal Exchange receives through our product sales, typically 97 to 98 cents goes back out through:

  • coffee, cocoa, sugar, tea, etc. purchases from over 75 farmer co-ops around the world
  • debt payments for our buildings and equipment
  • payroll
  • shipping (over $1,000,000 every year)
  • taxes
  • and the basic expenses born by every importer, manufacturer, or wholesaler

Of the remaining 2 to 3 cents:

  • 10% is donated to non-profits or mission driven co-ops working to advance the Fair Trade and co-op movements.
  • 35% is divided equally amongst the worker-owners, regardless of rank or seniority.
  • The remaining 55% gets reinvested in the company to enable us to keep growing the enterprise and connect yet more farmers with more consumers.

Read the ‘Long Answer’ here.