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Fundraising Program Representative |
Equal Exchange is seeking a Fundraising Program Representative responsible for meeting annual new and renewed sales goals as determined by supervisor, participation in strategy and team development, order taking and customer service as needed.
This is a full-time salaried position out of our West Bridgewater, MA office. Equal Exchange is a worker-owned cooperative and an equal opportunity employer. To request an application, please submit a resume and cover letter to: eefundraising@gmail.com.
Job Description:
- Hours: 40-45 hours/wk
- Benefits: 100% health, dental, and vision insurance premium coverage for employee, significant percentage for dependents; vacations, holidays, sick days, eligibility for worker ownership
- Reports to Fundraising Program Director in Sales Department
Qualifications:
- Ability to communicate well and problem solve with customers, team members and staff
- Ability to effectively manage time and responsibilities
- Ability to work well with others
- Ability to rebound from rejection
- Ability to work independently and within a team
- Previous sales experience preferred
- Previous experience in sales or school fundraising preferred
- Previous experience with progressive business preferred
- Ability & willingness to travel
Responsibilities:
Sales and Account Management (25 hours)
- Maintain and deepen relationships with current customers within assigned sales territory
- Deepen customers’ understanding of fair trade and Equal Exchange mission
New Sales development: prospecting, cold calling, evaluating, negotiating, proposing and closing new customers
- Manage, qualify and prioritize incoming sales inquiries
- Develop and pursue network sales
Communicate the characteristics of Equal Exchange Fundraising Program and products- coffee, tea, c cocoa, chocolate and other
- Communicate, understand and work comfortably with Equal Exchange’s Educational Tools
- Maintain quality standards throughout supply chain to customers
- Be able to problem solve and fix basic equipment related issues in the field and over the phone
- Understand customers’ needs and problem solve
- Travel 4 to 6 days per month (as determined with supervisor)
- Design, implementat and evaluate promotional strategies
- Communicate effectively with customer service team including maintaining account database systems.
- Accountable for individual sales goals
Program Development
- Grow program based on opportunities; help develop systems to support strategic growth
Team Development (2 hours/wk)
- Help develop, refine and implement Fundraising team strategy and systems
- Support team members as needed or directed
- Some program work as determined by supervisor
- Continuous training in fundraising programs, products, strategy
Order Taking/Customer Service (Fall)
- Support Customer Service team as needed by effectively answering phones, taking accurate orders, problem solving and responding to customer inquiries
Personal and Fair Trade Development (5 hours)
- Participate in staff, team, departmental and educational (Exchange Time) meetings
- Develop an understanding of Equal Exchange’s producer partners and trading model
- Understand and participate effectively in our worker cooperative model
- Flexibility to engage in other tasks as needed by the organization
To Request an Application:
Please submit a resume and cover letter to: eefundraising@gmail.com.
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