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Retail Coffeeshop Manager - Downtown Boston |
This is a full-time, worker-owner track position out of Equal Exchange's Retail Locations in Boston, MA. Responsible for Overall successful management of retail food establishment, including hiring and scheduling staff, accounting and money handling, product purchasing and cost control, promotion, facility maintenance, and design of strategy.
To apply, E-mail your responses to the questions below along with your resume to mhubbs@equalexchange.com.
Job Description:
- Employment Status: Full-time, regular position on worker-owner track (40-45 hrs/wk)
- Benefits: Health/dental/vision insurance coverage, vacations, holidays, sick days, eligibility for worker ownership
- Reports to: Café Developer
- Based at: 226 Causeway Street, Boston
Qualifications:
- Ability to hire, train and supervise full-time and part-time staff and team of baristas
- Ability to communicate with customers, team members and staff
- Ability to effectively manage time and responsibilities
- Ability to effectively problem solve with customers and team members
- Previous retail food establishment experience
- Accounting and cash management experience
- Previous equipment experience preferred
- Previous experience with progressive organization preferred
- Ability to work well with others
Responsibilities include:
Quality Control
- Ensure quality of drinks and foods offered regardless of time of day
- Ensure cleanliness of facility and equipment
- Maintain proper supplies of ingredients, paper supplies, cash, and other supplies
Training and Team Management
- Recruit Staff
- Hire Staff
- Manage and hold staff accountable to standards laid out in the employee manual
- Conduct staff reviews
- Conduct Training: Espresso/prepared drinks, Equal Exchanges mission, food/vendors, familiarity of POS systems
- Supervision of assistant manager- including weekly meetings
Accounting and Money Handling
- Record Daily Till
- Undertake Deposits and Receipts
- Maintain Cash Register and Register Reports
- Provide Recordkeeping
- Control Costs: Labor, ingredients and supplies
- Calculate and Report Profit and Loss
Facility Maintenance
- Maintain Brewing Equipment and Service Contracts
- Maintain Counter and Signage and Service Contracts
- Ensure Cleaning and Renovations Accomplished
- Undertake and/or Arrange Emergency Repairs
- Advise, Obtain Approval, and Execute Equipment Purchasing Decisions
- Research and setup accounts with new vendors as needed
- Maintain product mix of food/non-food vendors
Promotion and Customer Service
- Ensure Dependable Schedule of Hours/staffing
- Execute Promotional Activities
- Design Promotional Activities
- Maintain up-to-date social media communications
- Evaluation, coordination and tracking of events, coupons, donations and catering requests
Personnel and Fair Trade Development (5 hours)
- Participate in staff, team, departmental and educational (Exchange Time) meetings
- Understand Equal Exchange’s producer partners and trading model
- Understand and participate effectively in our worker cooperative model
- Flexibility to engage in other tasks as needed by the organization
Application Questions:
- What role do you think the Equal Exchange Cafe plays in the livelihood of small scale farmers that we support?
- Where would you like to see yourself and the Equal Exchange Cafe in 2 years, 5 years?
- Scenario: You are training two new baristas. The health inspector walks in for an unannounced check. The lines are long. A customer is getting irate about a drink mix up and is yelling at a barista. What do you do?
- What do you see as the main difference(s) between a café manager and an assistant manager?
- If you had to write paragraph on the EE Café website about why you are taking this position, what would you say?
To Apply
E-mail your responses to the questions above along with your resume to mhubbs@equalexchange.com.
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